Your privacy matters to shbet88. This Policy explains what personal data we collect, how we process and protect it, and what rights you have as a registered player on our platform. We encourage you to read it carefully.
This Privacy Policy ("Policy") is issued by shbet88 ("we", "us", "our", "Platform"), the operator of the online casino and sports betting platform accessible at https://shbet88.casa. This Policy governs how shbet88 collects, uses, stores, discloses, and protects the personal data of all users ("you", "User", "Member", "Player") who interact with our Platform, whether through the website, mobile platform, or any associated services.
shbet88 is committed to processing personal data in a manner that is transparent, lawful, and consistent with internationally recognised data protection principles. We recognise that the security and privacy of your personal information is critical to your confidence in using our Platform, and we take our obligations in this area seriously.
By registering an account, accessing the Platform, or providing any personal information to shbet88, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact us to request deletion of any data we hold about you.
For the purposes of this Privacy Policy, the following terms carry the meanings assigned below:
shbet88 collects personal data that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of the Platform. The categories of data we collect include, but are not limited to, the following:
| Data Category | Specific Data Points | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality, MyKad or passport number | Account registration, KYC verification, age verification (21+) |
| Contact Data | Email address, mobile number, residential address | Account communications, support, transaction alerts |
| Financial Data | Bank account details, e-wallet IDs (Touch 'n Go, GrabPay, Boost, DuitNow), transaction history | Deposit processing, withdrawal verification, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session duration | Platform security, fraud prevention, technical support |
| Usage Data | Pages visited, games played, wager amounts, bonus usage, login history | Service personalisation, responsible gambling monitoring, analytics |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | Customer support, dispute resolution, quality assurance |
| Document Data | Scanned copies of MyKad, passport, utility bills (for address verification) | KYC verification, regulatory compliance |
shbet88 collects personal data through a range of direct and automated means:
shbet88 processes your personal data only for defined, legitimate purposes. The specific purposes for which we process your data are as follows:
shbet88 processes your personal data on the following legal bases, each of which is applied to the specific processing activities identified in this Policy:
shbet88 does not sell, rent, or trade your personal data to third parties for their independent marketing purposes. We share personal data only in the following carefully defined circumstances:
We engage trusted third-party service providers to support the operation of the Platform. These providers process your data only on our instructions and under contractual data processing agreements that impose strict confidentiality and security obligations. Categories of service providers include:
shbet88 may disclose personal data to regulatory authorities, law enforcement agencies, courts, or other governmental bodies where required to do so by law, court order, or in response to a lawful request — including but not limited to AML reporting obligations.
In the event of a merger, acquisition, restructuring, or sale of all or part of shbet88's business, personal data held by shbet88 may be transferred to the acquiring entity, subject to the same data protection obligations as set out in this Policy.
As an internationally operating online gaming platform, shbet88 may transfer your personal data to service providers, data processors, or affiliated entities located outside of Malaysia. Where such transfers occur, shbet88 takes all necessary steps to ensure that your data receives a level of protection equivalent to that afforded under applicable data protection laws.
Safeguards implemented for international data transfers include the use of contractual clauses that impose data protection obligations on recipient entities, the selection of recipients located in jurisdictions recognised as providing adequate data protection, and the application of technical and organisational security measures to data in transit and at rest.
Where your data is hosted on infrastructure based outside of Malaysia, shbet88 ensures that the hosting provider has obtained all necessary certifications and complies with internationally recognised information security standards, including ISO 27001 where applicable.
shbet88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal obligations, or to resolve disputes and enforce our agreements. The specific retention periods applicable to different categories of data are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data. Where anonymisation is not technically feasible, the data is securely destroyed.
shbet88 uses cookies and similar tracking technologies to operate and improve the Platform, analyse usage patterns, maintain session security, and provide you with a personalised experience.
You may control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and be notified when a new cookie is set. Please note that disabling certain cookies may affect the functionality of the Platform — for example, session cookies are required to maintain your login state.
shbet88 does not use third-party advertising cookies or cross-site tracking technologies that would share your browsing behaviour with external advertising networks.
shbet88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:
In the event of a data breach that poses a risk to your rights and freedoms, shbet88 will notify affected individuals and relevant regulatory authorities without undue delay, in accordance with applicable data breach notification requirements.
As a data subject, you hold a set of rights in respect of the personal data that shbet88 holds about you. shbet88 is committed to respecting and facilitating the exercise of these rights. Your rights include:
You have the right to request a copy of the personal data we hold about you, together with information about how it is being processed.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You may request that we restrict the processing of your data in certain circumstances, such as while a dispute about data accuracy is being resolved.
Where processing is based on your consent or a contract, you may request a copy of your data in a structured, commonly used, machine-readable format.
You have the right to object to processing based on legitimate interests, including direct marketing communications. You may withdraw consent for marketing at any time.
To exercise any of the above rights, please contact our Data Protection team via the live chat support function or by emailing us at the address provided in Section 16. We will respond to all valid requests within thirty (30) days of receipt. Complex requests may require additional time, in which case we will notify you of the extended timeline. We may require proof of identity before processing certain requests to protect against unauthorised access to your data.
shbet88 strictly prohibits the use of its Platform by persons under the age of 21. The Platform is designed and operated exclusively for adults. shbet88 does not knowingly collect, process, or retain personal data from individuals under 21 years of age.
As part of our registration and KYC procedures, shbet88 requires all applicants to confirm that they are 21 years of age or older and to provide a valid government-issued identification document that confirms their date of birth. Accounts opened by persons found to be under 21 years of age will be closed immediately, and any funds held in the Account will be handled in accordance with our Terms & Conditions and applicable law.
If you have reason to believe that a minor has registered an account or provided personal data to shbet88 without parental authorisation, please contact us immediately via our 24/7 live chat support. We will take prompt action to investigate and, where confirmed, delete the relevant data and close the Account.
The shbet88 Platform may contain references to or integrations with third-party services, including payment gateways, e-wallet providers (such as Touch 'n Go eWallet, GrabPay, and Boost), and banking platforms (such as Maybank, CIMB, Public Bank, and Hong Leong). When you interact with these third-party services — for example, when completing a DuitNow or FPX transaction — your interaction is governed by the privacy policy of that third party, not by this Policy.
shbet88 is not responsible for the privacy practices, data handling, or content of third-party services. We recommend reviewing the privacy policies of any third-party service you interact with in connection with your use of shbet88.
shbet88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or operational requirements. When material changes are made to this Policy, we will notify registered Members via a prominent notice on the Platform and, where practicable, via email to the address associated with your Account.
The "Last Updated" date displayed at the top of this page indicates when the most recent revision was published. We encourage you to review this Policy periodically to remain informed of how we protect your personal data. Continued use of the Platform following publication of an updated Policy constitutes your acceptance of the revised terms.
All previous versions of this Privacy Policy are archived and available upon written request to our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or shbet88's data processing activities — including requests to exercise your data rights under Section 12 — please contact our Data Protection team through the following channels:
Six pillars of our data protection framework — built to give Malaysian players confidence in every interaction.
Every data exchange between your device and shbet88 — from login to withdrawal requests — is protected by bank-grade 256-bit SSL encryption throughout the entire session.
shbet88 does not sell, rent, or trade your personal data to any third party for commercial advertising or profiling purposes. Your data serves only your account and our legal obligations.
Our KYC process verifies every player's age at account level. Withdrawals trigger a secondary identity check, ensuring no underage person accesses the Platform's financial features.
We keep your data only as long as legally required. Financial records are retained for seven years; technical usage data is anonymised after 13 months. Nothing is held indefinitely without reason.
Access, rectify, delete, or port your data by contacting our support team. Requests are acknowledged within one business day and resolved within 30 days — no runaround.
Financial data shared with payment processors — Touch 'n Go, GrabPay, DuitNow, FPX, Maybank — is governed by strict contractual data agreements. We only share what is necessary to complete your transaction.
256-bit encryption, MYR-native transactions, strict KYC protection, and a no-data-selling commitment. Join over 380,000 Malaysian players who trust shbet88 with their gaming experience.
21+ only. Play responsibly. Gambling can be addictive — please set your limits.